Policies/Returns

PRIVACY POLICY

Your home address will only be used for sending information and advertisements pertinent, under which the information is registered. Your phone number will only be used for contacting you in regards to your payment information. Your email address will only be used for our email newsletter and related advertisements and will not be given to other entities. For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address. We collect information volunteered by the consumer, such as survey information and/or site registrations. The information we collect is used to improve the content of our Web page. With respect to cookies: We use cookies to store visitors preferences, alert visitors to new areas that we think might be of interest to them when they return to our site, customize Web page content based on visitors’ browser type or other information that the visitor sends. If you supply us with your postal address on-line, you will only receive the information for which you provided us your address. Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders or requests they have placed on-line. Upon request we offer visitors the ability to have inaccuracies corrected in contact information. Consumers can have this information corrected by sending us e-mail at the above address, calling us at the above telephone number, writing to us at the above address.

With respect to security: We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.

If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address, calling us at the above telephone number, writing to us at the above address. If you feel that this site is not following its stated information policy, you may contact us at our address or phone number.

Return Policy
It is our goal to ensure that your shopping experience is simple and enjoyable. Missing, Damaged or Defective Return Policy If an item is missing, damaged, defective or incorrect, you must contact us by phone or email within 5 days of the purchase receipt or recieveing it so we can take what steps need to be taken. After 5 days, you must contact the manufacturer about defective or damaged merchandise.  

30-Day Return Policy If you are not completely satisfied with an item, you may return it within 30 days of purchase receipt.   The item must be in its original condition and box; including all parts, accessories and packaging.  Call us at 1-651-247-7386 to obtain a Return Authorization Number (RA#) and shipping instructions. Include a copy of the original invoice with your return and write your RA# visibly on the outside of the shipping package and on the packing slip.  Tell us why you are returning our product. Return shipping costs are non-refundable, unless the item is being returned as a result of our error (wrong item sent, etc.). For your protection, we encourage you to send your return prepaid via UPS or FedEx. We do not accept COD. Save your shipping receipt and tracking number for proof of return delivery. We are not responsible for return packages that are lost or damaged by the return shipping company. When requesting a refund, your original credit card will be credited once your return is processed. If you paid by check, your account will be credited. When exchanging an item, you will see a credit to your original pay method for the returned item and a charge for the new item, plus shipping and handling.

Service Policy We are committed to providing you with competitive prices. Due to market changes, prices are subject to change without notice.  If you have any questions, please email our customer service department at our contacts page.  We are not responsible for typographical errors or omissions. Due to circumstances beyond our control, all products may not be available all the time.

ORDERS

Please note that there may be certain orders we are unable to accept. We hereby reserve the right, in our sole discretion, to refuse or cancel any order for any reason whatsoever. For your convenience, you will not be charged until your payment method is authorized, the order information is verified for accuracy and your order is shipped. Certain instances may result in your order being canceled because of limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. From time to time, we may require additional information and identification before accepting an order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your credit card has been charged, we will issue a credit to your credit card in the amount of the charge.


Disclaimer

The purpose and content of this site is to provide general help information regarding the equine hobby.  We make no representation or warranty regarding the products, tools or supplies seen here or within our site.  We shall not be liable for any direct or indirect losses or damages of any type, including but not limited to punitive damages, or from personally injury or death resulting from or in any manner related to the information contained with in the site here or on facebook, youtube or other media sources.  The viewer expressly agrees that RMSpeltz LLC  and its agents shall not be liable for any damages or losses related to the information on the site or associated sites, products in or discussed in and content of any video and hereby agrees to hold the foregoing harmless from any such losses or damages.